Kansas City Hotel News
March, 2010
Kansas Hotels Guide
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Courtyard by Marriott™ is rolling out a contemporary and sophisticated new design for the lobby featuring vivid contrasting colors and flexible seating options. Image courtesy Marriott
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Courtyard by Marriott Rolls Out Refreshing Business Lobby
St. LOUIS, MO, (kansascityfrontpage.com), March 7, 2006 - Courtyard by Marriott™ is rolling-out its new Refreshing Business lobby concept. The new lobby design is now in place at 100 hotels in North America and is expected in nearly 300 by the end of the year.
Courtyard hotels that feature the new lobby concept have seen significant increases in guest satisfaction scores above the brand average. Guests describe the new lobby as "upscale" and "innovative."
"The response we've received from our guests and owners has been overwhelmingly positive," said Janis Milham, vice president and global brand manager, Courtyard by Marriott. "We based our design on extensive customer feedback and enlisted the San Francisco-based design firm, IDEO, to create a totally new lobby experience that makes it easy to work, plug-in, socialize and relax. We have been extremely pleased with both the customer response and financial performance of these hotels, and hope to 'fast track' even more in the coming months."
The lobby's contemporary and sophisticated new design features vivid contrasting colors including blue, green, orange and red. The traditional front desk has been replaced with separate welcome pedestals to create more personal and private interactions when guests check in. Flexible seating options range from a communal table for larger group interactions, to more private media booths with high-definition televisions, as well as a more intimate, semi-enclosed lounge area.
CTY Lobby 2 GoBoard An element of the new lobby that is very popular with guests is the exclusive, highly interactive GoBoard® technology, a 55-inch LCD touch screen packed with local information, maps, weather, and news, business and sports headlines. Guests can navigate using the touch screen to find restaurants, local attractions and print directions to their destination with a single touch.
CTY Lobby 4 BWI Central Bistro Bar Night Set Dining in Courtyard hotels has also been completely redesigned with The Bistro - Eat. Drink. Connect.®, offering casual, flexible seating; easier access to food and higher quality, healthier menu options for breakfast; and light evening fare, including snacks, cocktails, wine and beer so guests can unwind. Coffee lovers can also enjoy freshly brewed Starbucks coffee. The MarketTM, a 24/7 shop for snacks, beverages and sundries, is always open for late-night cravings or the toothpaste you forgot to pack.
CTY Lobby 3 business center Guests can connect to free WiFi and there are ample electrical outlets throughout the lobby to power digital devices. The business library features several complimentary computer terminals, along with a free printer and separate computer stations dedicated solely to printing airline boarding passes and checking flight status.
There are currently more than 860 Courtyard by Marriott hotels in more than 30 countries worldwide. All Courtyard hotels participate in the award winning Marriott Rewards frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay.
Archived Hotel News:
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• 'Chill Out in KC' with Hot Winter Deals at Kansas City Hotels
• KC Named One of America's Most Affordable Getaways
• Despite Industry Downturn, Satisfaction with Hotels Increases as Guests Seek Comfort and Value
• Overland Park Becomes Home to Kansas' First "Marriott International Greatroom"
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